Exchange and Return Policy
1. Overview

At JHarros, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Our exchange and return policy is simple and hassle-free.

2. Deadline for Exchange and Return

You have 30 days from the date you receive the product to request an exchange or return.

3. Conditions for Exchange and Return

To be eligible for an exchange or return, the item must be in the following condition:

Unused and in the same condition as you received it.
With all tags and in original packaging.
4. Items Not Eligible for Exchange and Return

Some types of items are exempt from exchange or return:

Promotional products (unless they are defective).
Underwear and swimwear.
Personalized or made-to-order products.
5. Exchange Procedure

To exchange a product, follow the steps below:

Send a message to +55 34 9200-0520 or email jharros.jharros@gmail.com with the order number and details about the item you wish to exchange.
Please wait for our confirmation and instructions for shipping the item.
Send the item to the address provided in our response.

• 6. Return Procedure

  To return a product, follow the steps below:

  Send a message to +55 34 9200-0520 or email jharros.jharros@gmail.com with the order number and details about the item you wish to return.
  Please wait for our confirmation and instructions for shipping the item.
  Send the item to the address provided in our response.
  Once we receive your returned item, we will inspect it and notify you of the status of your return.
  If approved, we will issue a refund to the original payment method within 10 business days.
  7. Shipping Costs
  Exchange: The customer is responsible for the cost of shipping the item for exchange. We cover the cost of shipping the new item to you.
  Return: The customer is responsible for the shipping cost of the returned item unless the product is defective.
  8. Defective Products

  If you have received a defective product, please contact us immediately at +55 34 9200-0520 or email jharros.jharros@gmail.com. Provide details of the defect and a photo of the product. We will process the exchange or refund at no additional cost.

  9. Contact

  For more information about our exchange and return policy, please contact us:

   

  
  Telephone: +55 34 9200-0520

  Email: jharros.jharros@gmail.com